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INNOVATIVE BPO SOLUTIONS LTD is a forward-thinking business process outsourcing company, delivering customer-inspired telecom and energy solutions to businesses across the United Kingdom. With a foundation built on experience, efficiency, and integrity, we empower our clients through tailored services that enhance operational performance and customer engagement.

We provide trusted solutions in telecoms, broadband, mobile, IoT, energy, and payments, tailored for the B2B market. As an authorised partner of Fidelity Group, we offer access to a broad portfolio of industry-leading UK suppliers, including top B2B energy providers such as British Gas, EDF Energy, SSE, Shell Energy, ScottishPower, Opus Energy, Total, and more.

Our extended reach spans 20+ energy suppliers, alongside numerous telecom, IoT, and payment solution partners — giving our clients the flexibility to choose from the most competitive and reliable service options available.

Our team of skilled professionals has extensive expertise in managing inbound and outbound customer journeys, lead generation, acquisition, and ongoing support. We work closely with top-tier partners to deliver seamless and results-driven contact centre operations.

Our mission is to be a trusted name in UK BPO services — delivering innovative, compliant, and high-quality solutions, while keeping customer satisfaction and long-term business success at the core of everything we do.

Our Mission

“To be a leading provider of customer-centric BPO solutions in the UK and beyond — helping businesses and brands grow by delivering innovative, reliable, and trusted services across telecom, energy, customer support, dispatch, and a wide range of evolving B2B and B2C sectors

⭐Our Core Values

  • Innovation
    We embrace change and constantly seek new technologies, methods, and ideas to improve our services and deliver meaningful, future-ready solutions to our clients.
  •  Integrity
    We operate with honesty, transparency, and ethical standards in every aspect of our work — building trust with our clients, partners, and team members.
  •  Customer Commitment
    Whether B2B or B2C, our customers are at the heart of everything we do. We actively listen, adapt, and deliver exceptional experiences tailored to their needs.
  •  Reliability
    We understand that consistency builds confidence. Our clients rely on us for dependable service, clear communication, and long-term support they can trust.
  •  Collaboration
    We believe in working together — across teams, industries, and partnerships — to deliver smarter, more impactful results through shared knowledge and unified goals.

Connect with us

If you’d like to find out more, why not call us now on  0330 043 5002 or simply fill in our contact form below and we’ll be in touch.