Date last revised: 02/06/2025

We are INNOVATIVE BPO SOLUTIONS LTD (“we”, “us”, or “our”). Protecting your personal data is a core commitment in how we conduct business. We understand that your data belongs to you, not us, and we take our duty to safeguard it seriously.

Unless required by law, regulatory guidance (such as from the Information Commissioner’s Office), or to fulfill a contract with you, we will only process your personal data in the ways described in this policy or as explicitly directed by you. You may request access to or deletion of your data at any time.

1. About This Policy
1.1 This policy outlines how we collect, use, and protect your personal data. It applies alongside any other terms and conditions we provide throughout our business relationship.
1.2 This policy forms part of our agreement with you. Please read it carefully.
1.3 By visiting our website at https://innovativebposolutionsltd.co.uk  (our Website), or providing personal data during our communications, you acknowledge and consent to the terms of this policy.
1.4 We may update this policy from time to time. Any changes will be posted on this page, and by continuing to interact with us or use our services, you agree to the updated terms.
1.5 For further information on your rights, please refer to Section 3.
1.6 You may contact us at: info@innovativebposolutionsltd.co.uk

2. Who We Are
2.1 We are a UK-registered company providing B2B telecommunications, energy, and digital solutions.
2.2 Company Name: INNOVATIVE BPO SOLUTIONS LTD
2.3 Company Number: 16430371
2.4 Registered Address: London, United Kingdom
2.5 We are the data controller~ of any personal data we process and are registered with the Information Commissioner’s Office (ICO).

3. Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:

Request access to the data we hold about you;

Ask us to correct inaccurate data;

Request deletion of your data;

Object to certain uses of your data (including direct marketing);

Request restriction or limitation of our use of your data;

Receive your data in a structured, commonly-used format.

To exercise these rights, please contact us at info@innovativebposolutionsltd.co.uk. Verification of identity may be required. We may charge a reasonable fee if a request is excessive or repetitive.

4. What Data We Collect
Depending on our interaction with you, we may collect:

• Full name and contact details;
• Business name and position;
• Email address and phone numbers;
• IP address and device identifiers;
• Payment and billing details;
• Communications and customer service history;
• Website usage and technical information.

5. How We Use Your Data
We may use your data to:

Provide our products and services;

Communicate with you regarding your account or services;

Improve user experience on our website;

Send marketing communications (only with your consent);

Comply with legal obligations;

Prevent fraud and ensure security.

6. Sharing Your Data
We may share your data with:

Our technology partners and service providers (e.g., hosting, billing, CRM platforms);

Regulatory authorities if required;

Marketing platforms (e.g., Mailchimp, only with consent);

Our UK and international telecom or energy supply partners, where necessary to fulfill a service.

All partners and processors are subject to data protection obligations and contractual safeguards.

7. How We Collect Your Data
We collect data:

Directly from you (e.g., during signup, emails, phone calls);

Through our website (e.g., cookies, analytics tools);

From partners or suppliers who refer your business to us;

From public sources (e.g., Companies House) or credit reference agencies.

8. Security and Storage
We use industry-standard security tools and policies to protect your personal data. Data is securely stored and only accessed by authorized personnel. If we use third-party services (e.g., Google Workspace, Adobe Sign, CRM tools), they are required to meet strict data protection standards.

9. Data Retention
We retain personal data only for as long as necessary to:

Deliver services and manage our business relationship;

Comply with legal, tax, or regulatory requirements;

Handle complaints or disputes;

Fulfill your preferences regarding future contact.

After this period, data is securely deleted or anonymised.

10. International Data Transfers
Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure adequate protection through standard contractual clauses or other approved safeguards.

11. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

INNOVATIVE BPO SOLUTIONS LTD
Email: info@innovativebposolutionsltd.co.uk
Registered Address: London, United Kingdom